Job Description

Account Manager

At Vrbo, we empower Vacation Rental Hosts to grow, succeed, and deliver exceptional traveler experiences. As an Account Manager, you'll challenge the status quo, simplify the complex, and push for progress. You will help Professional property management businesses and Hosts in your specific markets improve performance on the platform by delivering strategic insights, guiding the adoption of Vrbo's tools, and consistently driving measurable results.

This is a role for bold thinkers, proactive problem-solvers, and inclusive collaborators. You'll manage a large portfolio of partners, combining data analysis, persuasive storytelling, and fearless action to influence behavior and business outcomes. If you're someone who's always thinking about what's next — we would love to meet you.

In this role, you will:

• Take control of complex sales processes by anticipating decision-making dynamics and proactively uncovering unmet partner needs through consultative discovery.
• Use performance data, traveler trends, and competitive benchmarks to challenge partner assumptions and reframe opportunities.
• Share insights to drive competitiveness and gain market share — speaking with clarity, empathy, and confidence.
• Encourage open dialogue, active listening, healthy debate, and honest feedback in every interaction.
• Personalize strategies and communication based on the partner's goals, listing health, and market dynamics.
• Break down complex data into simple, actionable insights that drive adoption of Vrbo tools and solutions.
• Create and deliver presentations to partners and peers, attend industry events and present opportunities and insights to improve and grow their business.
• Set performance goals with partners, develop action plans, secure commitment and drive growth tracking success along the way.
• Manage a diverse portfolio of professional property managers and hosts through outbound outreach and ongoing consultations
• Drive consistent execution on performance plans, pricing strategies, availability optimization, and content quality.
• Surface blockers early, challenge complacency, and drive momentum with energy and ownership.
• Operate with high autonomy and initiative, delivering value through structured execution within defined objectives and evolving market conditions.
• Continuously analyze and prioritize your pipeline and activities and adjust to optimize portfolio growth
• Use historical trends and performance analytics to forecast improvement opportunities.
• Recommend new products, features, or strategies that align with evolving traveler needs and market shifts.
• Constantly refine and optimize workflows to improve efficiency and outcomes — for you and your partners.
• Develop and execute a strategic market growth plan for a mid-size host portfolio, leveraging local insights and data analysis to identify high-impact opportunities and drive supply optimization and conversion.
• Create an environment of mutual respect and accountability with both internal teammates and external partners.
• Seek diverse perspectives, especially when problem-solving or co-creating solutions.
• Communicate consistently and clearly, ensuring follow-through and shared understanding across time zones and cultures.

Experience and Qualifications

• 2–4 years of experience in account management, client services, or B2B sales—ideally in travel, marketplace, or tech environments.
• Strong commercial instincts and a challenger mindset — you know how to influence change and drive action.
• Comfortable managing high-volume workflows while staying strategic and customer focused.
• Confident using Salesforce, Tableau, or other CRM and BI platforms to extract insights and inform decisions.
• Highly organized, self-motivated, and skilled at balancing tactical and strategic work.
• Known for your follow-through, resilience, and ability to connect with people authentically.
• A team player who champions inclusivity and seeks shared success across functions and geographies.
• Always looking ahead — you ask, "what's next?" and pursue it with urgency and curiosity.

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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