Job Description

Business Office Manager

For over the last seventy years, The Orchards have continued the traditional values inspired by the Fox Family: respect for one another, concern for each resident’s well-being, and encouragement of individual interests and enjoyment of life’s pleasures. These values are a gift The Orchards staff members share every day with residents and each other.

Ideal Candidate

A detail-oriented, organized professional with strong financial, administrative, and communication skills who can effectively manage resident accounts, support staff, and ensure regulatory compliance in a skilled nursing environment.

Position Summary

The Business Office Manager oversees the facility's business operations, including billing, accounts receivable, resident finances, insurance verification, census reporting, and revenue cycle management. This role also provides administrative and human resources support while ensuring compliance with company policies, current professional practice standards, physician’s orders and state and federal regulations.

Essential Responsibilities

• Manage billing, collections, accounts receivable, and insurance verification. 
• Maintain accurate daily and monthly census records. 
• Meet with residents and responsible parties regarding financial obligations and payment arrangements. 
• Coordinate resident trust accounts, personal needs accounts, and petty cash. 
• Participate in monthly Triple Check claims review and audit preparation. 
• Support employee onboarding and assist with HR-related tasks. 
• Communicate effectively with residents, families, staff, vendors, and regulatory agencies. 
• Assist with resident statements, correspondence, and representative payee applications. 
• Support facility compliance and operational goals. 

Education and Experience

• Associate degree in Accounting, Business, Healthcare Administration, or related field preferred. 
• Three to five years of healthcare business office, billing, or administrative experience preferred. 
• Strong knowledge of Medicare, Medicaid, and third-party billing
• Experience with SNF billing software preferred. 

Skills & Abilities

• Strong organizational and analytical skills
• Excellent communication and customer service skills
• Proficiency in accounting software, billing systems, and Microsoft Office
• Ability to handle confidential information with professionalism
• Detail-oriented with strong problem-solving abilities

Pay & Benefits

At The Orchards, we value our employees and invest in their future. Our comprehensive package includes: 

· Competitive starting wage

· Paid Time Off (PTO) 

• Paid Holidays
• Medical, Dental, and Vision Insurance 
• Company-Paid Life Insurance 
• Generous 401(k) Employer Match 
• Supplemental Insurance Options 
• Employee Assistance Program 
• Tuition Reimbursement/Assistance

The Orchards is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

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