Job Description

Job Description

Job Description

Basic Purpose of Position:

To provide both internal and external assistance and excellent service to customers and employees through a Call Center environment.

Duties of Position:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills.
• Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
• Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

Education/Experience/Skills:

• Experience in direct customer service.
• Previous banking and experience with a knowledge of banking systems preferred.

BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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