Summary: Duration: Contract role Responsibilities: Analyze and diagnose complex system problems, identify root cause, and solve the problem or escalate issues to other appropriate IT staff. Plan, design, implement, maintain, and provide ongoing optimization and support for applications. Gather, validate, and translate complex technological requirements into design and development specifications while providing product management. May be designated as a lead for their team, including scoping and triaging projects for the team. Collaborate with system users and other IT professionals to evaluate, plan, design, develop, test, implement, and maintain systems. Address highly technical issues that occur during installation and maintenance activities. Complete or coordinate the preparation, coding, testing, and debugging of complex programs. Analyze, design and build workflows to meet the needs of users. Configure and integrate electronic and mechanical hardware with software products to meet the functional criteria of company specifications. Gather and analyze information to resolve incidents and troubleshoot problems, documenting the process and resolution. Document design, application, and technical specifications as appropriate, and work with others to create support and training documents. Identify and clarify reporting needs and expectations with end users and work with report developers to clarify data and reporting needs. Partner with vendors to troubleshoot and resolve system problems, improve product performance and usability, and provide system improvement recommendations. Review documentation for complex upgrades and monthly system updates, evaluating possible changes and impacts with other analysts and end users. Support end users and provide primarily Tier 2 and Tier 3 support for supported systems. Serve as a mentor to team members as requested for technical and customer support skills development. Act as a project lead for complex projects. Simplify complex workflows. Assume on-call responsibilities as required. #J-18808-Ljbffr
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