Job Description
Our Front Desk Agents are responsible for registering incoming guests, fielding
incoming calls, assisting with reservations and ensuring guests are comfortable
in the hotel. Previous hotel experience is preferred, but a customer service
background is required. The ideal candidate will have open availability, as
shifts vary based on business needs. Candidates should be available to work
mornings, afternoons, evenings, weekends, and holidays with shift times ranging
between 7am and 11pm. We offer a competitive starting wage at $17 per hour, plus
benefits!
This is the perfect job for you if...
- You are a friendly, outgoing, and enthusiastic people person
- You enjoy working as part of a team
- You enjoy meeting and talking to new people
- You have computer and cash handling skills
- You have great verbal communication skills
Responsibilities:
* Provide a warm and friendly welcome to guests, ensuring a smooth check-in
process
* Assist guests with check-outs, billing inquiries, and any other requests or
concerns they may have during their stay
* Maintain a comprehensive knowledge of hotel facilities, services, and local
attractions to provide accurate information and recommendations
- Manage reservations and room assignments, ensuring accuracy and efficiency
- Handle guest inquiries and resolve concerns promptly and professionally,
finding appropriate solutions to ensure guest satisfaction
* Coordinate with other hotel departments, such as housekeeping and
maintenance, to address guest needs and ensure smooth operations
- Maintain a clean and organized front desk area, including the lobby
- Follow security and safety procedures, ensuring the well-being of guests and
colleagues
* Upsell hotel amenities, services, and packages to enhance guests stays and
maximize revenue
* Collaborate with team members to provide seamless experiences and exceed
service standards
Qualifications:
* Previous experience as a front desk agent or in a customer service role is
preferred, but not mandatory. We welcome individuals with a genuine passion
for hospitality and a dedication to providing exceptional service.
* Outstanding interpersonal and communication skills, with the ability to
connect with guests and create positive relationships
* Strong organizational and multitasking abilities, thriving in a fast-paced
environment
* Attention to detail and the ability to handle guest information and
transaction with confidentiality and accuracy
* Flexibility to work various shifts, including mornings, evenings, weekends,
and holidays
* A positive attitude and a genuine passion for providing outstanding customer
service
* Knowledge of local attractions, events, and services is a plus, allowing you
to assist guests with their inquiries effectively
Qualified applicants must be able to successfully complete a pre-employment drug
test and background check. The Madison Concourse Hotel is a drug-free workplace.
Perks & Benefits
We hire the most highly qualified people available and provide a competitive
benefits package which includes:
- Free employee parking underground
- Free employee meal every shift
- Discounted hotel rooms
- Discounts at Circ and Starbucks
- 401-K matching retirement plan
- Paid time off
- $1,000 employee referral bonus!
- Cash Advance: Get the money you've already earned from work before your
paycheck arrives! Available as early as your first shift.
* Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and
Canada
- Pet Insurance for part time and full time employees
- A vibrant and inclusive work environment that values teamwork and celebrates
your contributions!
Full-time positions also offer:
- A rich Quartz health insurance plan
- Delta Dental insurance
- Vision insurance
- Company-paid basic life insurance and short term disability
- Flexible Spending Account (FSA)
- Additional life insurance policy
Our goal is to improve the quality of work life by using fair and consistent
treatment and providing equal growth opportunities for all team members. We are
an equal opportunity employer as defined by federal, state or local laws.
Job Tags
Hourly pay, Full time, Temporary work, Part time, Local area, Flexible hours, Shift work, Day shift, Afternoon shift, Early shift