Job Description
Additional Information: This hotel is owned and operated by an independent
franchisee, MCR Investors. The franchisee is a separate company and a separate
employer from Marriott International, Inc. The franchisee solely controls all
aspects of the hotel’s employment policies and practices, including hiring,
firing, discipline, staffing, compensation, benefits, and all other terms and
conditions of employment. If you accept a position at this hotel, you will be
employed by a franchisee and not by Marriott International, Inc.
The Front Desk Manager will be responsible for the management of all Front Desk
functions and team members. This role directs, implements, and maintains a
service and management philosophy that serves as a guide to respective team
members.
Responsibilities:
•Encourage and building mutual trust, respect, and cooperation among team
members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and continually communicates a clear and
consistent message regarding the Front Office goals to produce desired results
•Observe staffing levels to ensure that guest service, operational needs, and
financial objectives are met
•Support and train team members on adherence to all credit policies and
procedures to reduce bad debts and rebates
- Promote same day selling procedures to maximize room revenue and occupancy
- Understand the impact of Front Office operations on the overall hotel success
- Improve service by communicating and assisting individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
- Encourage team members to provide excellent customer service within guidelines
- Interact with guests to obtain feedback on product quality and service levels
- Identify the developmental needs of team and coach, mentor, or otherwise help
others to improve their knowledge or skills
•Utilize interpersonal and communication skills to lead, influence, and
encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, lead by example
- Establish and maintain open, collaborative relationships with team members
- Ensure recognition of team members is taking place across areas of
responsibility
Job Qualifications:
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language
helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and
weekends based on the demands of the hotel
•Effective listening skills to understand and clarify concerns from team members
and guests
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in
2006, our company has offices in New York City, Dallas, Chicago, and Richmond,
Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels
containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels
under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent
hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies
of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the
highest honor Marriott presents to its owner and franchise partners, and a
recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New
York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at
The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York
Excellence in Hotel Development Award and the American Institute of Architects
national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you? Hotel Discounts Weekly Pay Paid Time Off
Retirement Options Referral bonuses Career advancement & upward mobility Health,
Dental, Vision Insurance- available after 30 days of employment for full-time
team members
This company is an equal opportunity employer.
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Job Tags
Weekly pay, Full time, Flexible hours, Night shift, Weekend work