Job Description

Overview Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week. Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office. But that’s not the most remarkable thing about us. The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves. We are looking for a German-speaking soccer fan who is passionate about helping coaches, players, and fans level up their game. The Who, What, Why And Where is to hire top customer service talent for our Customer Success team to keep customers happy and guide them to get the most out of being a Veo customer, helping with issues and proactively engaging customers to achieve the best possible recordings. Responsibilities Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat Support the second line team by resolving general tickets and only forwarding the complex ones to the next level Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels Provide feedback for optimizing the processes that we currently work with Qualifications Fluency in German and English is a requirement Experience in customer-facing roles Experience with tech support and/or product support Excellent written communication skills Love of Soccer Passionate about helping people and making them succeed Solution-oriented mindset and a structured approach to work Familiarity with customer service tools is an advantage You thrive in a fast-paced environment; we are growing by the hour, and you are someone who can cope with constant change What to expect You will be part of the super cool Customer Success team spread across two streams: Customer Support & Retention, and two locations: Copenhagen and Miami. You will be part of the Customer Support team in Miami, joining a modern scale-up company with a revolutionary product impacting many sporting careers and lives. We are a diverse, open-minded, high-spirited, and fun-loving group driven by a common goal to contribute to innovation in the sports industry. We maintain a laid-back office atmosphere with a well-stocked kitchen (courtesy of our Office Manager) and a performance-driven culture at its core. While most of us love sports, you don’t need to be a sports fanatic to fit in. We unite our efforts to create a great workplace fueled by technology, a desire to make a mark, and positive energy. Inter views are conducted continuously, so please apply with your resume and application as soon as possible. #J-18808-Ljbffr Veo Technologies

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