Job Description

Job Description

Job Description

We're looking for a Payroll Specialist I to serve as the primary payroll partner for a portfolio of Hawaii-based businesses. This is not a back-office processing role — it's a client-facing service position where getting the details exactly right and making clients feel genuinely supported are equally part of the job.

Every business we serve depends on us to get payroll right, on time, every cycle. The Payroll Specialist I is the first line of that trust — and the person who thrives here takes that responsibility personally.

IN THIS ROLE YOU WILL

• Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies
• Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout
• Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate
• Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality
• Document cases clearly, meet SLA milestone targets, and maintain clean records across systems
• Communicate complex payroll matters in plain, professional language that clients can act on

WHAT YOU'LL BRING TO THE TEAM

We're looking for someone with a strong service foundation, high personal accountability, and the organizational discipline to manage a busy client portfolio without things slipping. No prior payroll experience required — we'll train you on the technical content.

• You have a track record of accuracy in a fast-paced, client-facing or transactional role. Banking, financial services, benefits administration, or similar environments where getting numbers right and keeping clients informed were non-negotiable daily expectations.
• You communicate proactively — before clients have to follow up. You don't wait to be asked where things stand. You keep clients informed, set realistic expectations, and follow through on what you said you'd do.
• You manage competing priorities without losing track of the details. Multiple clients, multiple deadlines, multiple systems — you stay organized, work ahead of due dates, and catch your own errors before they become someone else's problem.
• You're adaptable and pick up new systems quickly. You're comfortable working across multiple platforms simultaneously and don't need everything to be familiar before you can perform well.
• You take ownership of your results — the good ones and the ones that didn't go as planned. You don't pass problems along without trying to solve them first, and you learn from mistakes rather than repeating them.

IS THIS ROLE RIGHT FOR YOU?

This role moves fast and the margin for error is small. Payroll errors have real consequences for real people — and clients notice both when things go wrong and when they go right. The expectation here is that you stay ahead of your queue, communicate before clients have to ask, and treat every payroll cycle as a commitment you personally stand behind.

It's also worth knowing that prior payroll experience isn't required. What matters more is a track record of accuracy under pressure, comfort with financial transactions and compliance logic, and a genuine desire to learn a new domain at a high standard. If you've worked in banking, financial services, or any environment where precision and direct client accountability were daily expectations, this role could be the right fit.

WORK LOCATION

We welcome applications from candidates based in Hawaii, who would work a hybrid schedule (in-office Tuesday–Thursday, option for remote Monday & Friday), as well as fully remote candidates based on the US Mainland. Remote candidates must be available during Hawaii Standard Time (HST / UTC-10) business hours, and located within California, Washington, Oregon, Idaho, and Nevada (PST).

COMPENSATION

The base compensation for this position is $20.00 – $25.00 per hour, depending on experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community.
• Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.

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