Job Description

Pfister Cafe Barista

Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about creating exceptional guest experiences and crafting quality coffee beverages at Milwaukee's premier luxury hotel? If so, The Pfister is looking for you to join our team and continue its iconic legacy. As a Pfister Caf Barista, you will provide friendly, prompt service while preparing coffee and espresso beverages to standard. You will also operate the cash register, process transactions accurately, and ensure guests enjoy a warm, inviting caf experience.

About The Pfister Hotel: Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive yearsone of only 11 properties in North America to do so since the program's inception in 1976.

What You'll Be Doing:

• Consistently prepare and serve quality Starbucks beverages to standard.
• Greet guests warmly and provide prompt, friendly customer service.
• Accurately process guest transactions, collect payments, and provide change.
• Balance house bank at the end of shift; ensure accountability with cash drawer and bank procedures.
• Maintain cleanliness and organization of caf work areas, equipment, and service stations.
• Follow standards for merchandising, stocking, rotating, and storing products.
• Monitor guest satisfaction and respond to concerns with tact and professionalism.
• Perform assigned side work, including restocking supplies and condiments.
• Adhere to health, sanitation, and safety standards at all times.
• Perform other duties as assigned by management.

Position Requirements:

• High school diploma or equivalent required.
• No prior experience required; prior hospitality, customer service, or cashiering experience preferred.
• Basic math skills to operate a cash register, prepare cash drops, and handle transactions accurately.
• Ability to learn all menu items and upselling techniques.
• Strong verbal communication skills, with the ability to speak English clearly.
• Ability to stand for long periods and work in confined spaces.
• Ability to multitask, remain self-motivated during slow periods, and deliver prompt service.
• Flexible availability, including weekends, and holidays.
• Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.

What's in It for You:

• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
• Discounted parking and "two-for-one" Marcus Theatres movie tickets.
• Career growth opportunities, with transfer options across properties while maintaining service credit.
• Early wage access
• Paid Time Off
• Employee Assistance Program
• 401(k) with employer match

Job Type: Part-Time, Hourly Pay Rate: $15.04 per hour

About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an Equal Opportunity Employer.

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