Job Description

Job Summary As a Perishable Representative, you are responsible for maintaining a well‑stocked and well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, ensuring all department and food safety/sanitation standards are met. Customer Service Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products and assists them with selections Food Service Prepares, packages, and merchandises fresh product Slices, packages, labels, and rotates products Scans items on Telxon for production Assists in technical areas as needed Sales Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales Makes regular announcements related to freshly‑produced items to increase sales Food Safety / Sanitation Cleans and sanitizes display cases; properly operates and maintains equipment Complies with H‑E‑B food safety and sanitation standards Complies with departmental SOPs and store operating procedures Additional Department‑Specific Responsibilities Aguas Peels, cuts, and chops fresh fruits and vegetables Prepares fresh specialty drinks and food products specific to the Aguas department Floral Designs floral arrangements; provides a variety of fresh, quality products Designs and executes merchandising programs Tracks seasonal records when appropriate Market Cuts, trims, and prepares meat for service and self‑service counters Ensures proper product rotation and storage Maintains coolers and freezers Weighs, prices, and packages selections Operates power meat prep and process equipment Produce Stocks and rotates product to ensure freshness Assists floral department when needed Communicates product knowledge to customers by explaining and providing samples Cuts, wraps, and prices produce for the sales floor Maintains signing program Seafood Is knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and freezers Qualifications & Key Requirements 18+ years of age HS Diploma, GED, or equivalent Customer service and communication skills Computer systems knowledge (Telxon, ACR, label machine) Strong customer service, communication, and interpersonal skills Reading, writing, planning, and organizing skills Completion of Company Orientation and Safety Training Physical Demands & Working Conditions Function in a fast‑paced, retail environment Work with customers, staying attentive to their needs Physical demands vary by department (Market and Seafood): Constantly reach at waist Frequently stand, walk, pivot, push/pull with arms, grasp, cervical flexion Frequently exposed to wet, cold conditions Occasionally reach overhead, shoulders, knees, floor; bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine‑motor movements Occasionally exposed to hot conditions, ambient temperatures, loud noise Ability to lift 90 lbs (Market) or 50 lbs (Seafood) and manage in excess of those limits Merchants interpret and apply the defined terms: Constantly (5.5+ hrs/8-hr day), Frequently (2.5‑5.5 hrs/8-hr day), Occasionally (0‑2.5 hrs/8-hr day) Partners should never lift beyond their safe lifting limit; if an item is too heavy, they must break it into smaller components or seek assistance from another partner or manager The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 5/1/2014 #J-18808-Ljbffr

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