Remote Help Desk Support Job at Collabera Technologies, United States

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  • Collabera Technologies
  • United States

Job Description

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Remote Help Desk Support

Contract: Oklahoma City, Oklahoma, US

Salary Range: 16.00 - 17.00 | Per Hour

Job Code: 369029

End Date: 2026-05-29
Days Left: 28 days, 3 hours left

Apply

Pay Range: $16/hr. - $17/hr.

Remote Position

Day to Day in the role (responsibilities):

  • Handle approximately 10 inbound support calls per day
  • Manage and close approximately 10 tickets daily
  • Provide consistent ticket updates in ServiceNow
  • Troubleshoot user issues related to systems, access, and connectivity
  • Perform Active Directory tasks (password resets, user support)
  • Assist with troubleshooting
  • Support remote users via Teams
  • Assist with software deployment (SCCM) and endpoint support
  • Troubleshoot VPN connectivity issues (FortiClient preferred)
  • Occasionally provide onsite support for:
    • WAP installations / upgrades
    • Network switch support
    • Server refreshes and major issues
Must Haves:
  • Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.)
  • 0-2 years of experience (internships or entry-level IT roles acceptable)
  • Basic knowledge of IT support / help desk functions
  • Strong communication skills (especially phone support)
  • Comfortable handlinginbound calls and ticket volume
  • Ability to follow structured processes and document work clearly
Plusses:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement
  • tickets
  • ticketing
  • troubleshooting
  • help desk
  • technical support
Reach Out to a Recruiter

  • Recruiter
  • Email
  • Phone
  • Archana Kumari
  • archana.kumari@collabera.com

Apply Now

Job Tags

Hourly pay, Contract work, Temporary work, Internship, Remote work

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