Job Description

Massage Therapist

The Massage Therapist contributes to the success of the Los Angeles Athletic Club by creating positive and memorable experiences for every member and guest. This role is responsible for delivering professional massage and body care services in a luxurious, comfortable, and relaxing environment while maintaining the highest standards of guest service, professionalism, and safety. The Massage Therapist will also recommend spa retail and wellness products and services tailored to each guest's individual needs.

Responsibilities

• Deliver massage and body care services using a variety of approved modalities while meeting guest expectations, safety standards, and service guarantees.
• Maintain treatment rooms in a clean, organized, welcoming, and professional condition before and after each service.
• Protect guest privacy and confidentiality by using proper draping techniques and safeguarding personal or medical information shared by guests.
• Follow all sanitation, safety, and hygiene standards in accordance with company policies and applicable regulations.
• Conduct consultations to understand guest wellness goals and recommend appropriate treatments and relaxation techniques.
• Demonstrate knowledge of muscle care, body maintenance, and wellness regimens.
• Educate guests on retail products and at-home care recommendations that support treatment results.
• Maintain up-to-date knowledge of spa services, retail products, fitness offerings, and wellness trends.
• Promote Club amenities and services in a professional and welcoming manner.
• Greet all members and guests warmly and professionally, using names whenever possible.
• Maintain a calm, respectful, and service-oriented demeanor in all interactions.
• Ensure spa and retail areas remain clean, safe, organized, and visually appealing.
• Promptly report maintenance concerns or restocking needs to the appropriate supervisor.
• Communicate professionally and discreetly in all guest-facing environments.

Qualifications

• Massage Therapist license/certificate
• Excellent interpersonal and customer service skills
• Strong organizational and time-management abilities
• Ability to work independently with minimal supervision
• High attention to detail and accuracy
• Strong verbal communication and presentation skills
• Ability to prioritize tasks and meet deadlines effectively
• Ability to receive and apply constructive feedback
• Experience with NorthStar or similar systems preferred
• Strong written communication skills preferred
• Analytical and problem-solving abilities preferred

Key Competencies

• Member Engagement and Service Excellence
• Compliance Enforcement and Conflict Resolution
• Knowledgeable in Event Planning and Program Execution
• Facility and Operations Management
• Leadership and Staff Development
• Reporting and Business System Administration
• Cross Departmental Collaboration

Initiate Professional Growth:

• Consistently evaluate work for efficiency, quality, alignment with the Company's service standards, and compliance with Company policies and procedures.
• Seek out opportunities to enhance personal skills set relevant to job tasks.
• Maintain current product knowledge, best practices, and skills needed to meet the demands of your position
• Exemplify high-quality hospitality by making every member, guest, and business partner feel welcomed, valued, respected, and listened to; greet at every encounter, offer assistance to anyone who appears in need, and escort individuals to correct destination.
• Take responsibility for maintaining an uncompromisingly clean Club; maintain your work area neat and clean, clean after yourself in employee and member areas, be proactive in maintaining member areas neat and clean by performing minor clean up as needed (i.e., cleaning minor food and liquid spills, storing forgotten exercise equipment, wiping equipment, etcetera); and promptly report needed repairs, potential safety issues, significant cleaning jobs to housekeeping, cleaning, and/or engineering department.
• Follow through with resolutions to problems from beginning to end; break away from your regular duties if needed to follow through on resolutions.
• Be knowledgeable of Club information; maintain sufficient and updated information to be able to easily answer questions from members and guests thoroughly from beginning to end.
• Practice personal hygiene: wear clean and pressed clothing, Club name tag, and proper uniform if required by your position.
• Use proper and welcoming telephone etiquette; do not screen calls, answer calls by the 3rd ring, smile while you speak.
• Reply to emails the same day you receive them.
• Anticipate and comply with member needs and record their preferences.
• Be an ambassador of the Los Angeles Athletic Club in and outside the workplace; always represent yourself and the club professionally and with respect.

Ensure a Safe Work Environment:

Comply with the Company Health and Safety (H&S) processes while working on projects, initiatives, and other work-related duties; perform job duties in a way that will not cause danger to self or others, or violate local, state, federal, environmental regulations. Promptly correct or report any hazard, potential hazard, or unsafe work conditions to the Director of Facilities, and/or People & Culture; wear protective equipment when required; ensure work location is kept safe, clean, and organized.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the workday.
• Ability to perform repetitive hand, wrist, arm, and shoulder movements during massage treatments.
• Ability to exert varying levels of pressure using hands, fingers, forearms, and elbows while performing massage techniques.
• Ability to bend, twist, reach, kneel, and maintain various body positions for prolonged periods.
• Ability to lift, carry, push, and pull up to 25 pounds, including massage tables, linens, supplies, and equipment.
• Ability to frequently grasp, handle, and manipulate tools, equipment, and treatment products.
• Ability to maintain physical stamina and endurance to perform multiple massage sessions during a shift.
• Ability to use proper body mechanics to safely perform treatments and minimize risk of injury.
• Ability to communicate effectively with members and guests regarding treatment plans, wellness goals, and safety concerns.
• Ability to see, hear, and respond to member needs in a spa and fitness environment.
• Ability to work in a spa setting with exposure to massage oils, lotions, aromatherapy products, and cleaning agents.

Compensation: $22.50 + Commission

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