Job Description
LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."
POSITION SUMMARY As an integral part of a team, the Massage Therapist is responsible for continuously looking for ways to improve each guest's experience from providing exceptional service from the point of arrival, to being involved in the operation of the spa according to Halekulani standards. He or she must be knowledgeable of the Massage industry and trends, Halekulani Spa facilities, services and products, hotel property, events, and surrounding areas. He or she must also strive to exceed guest expectations.
ESSENTIAL FUNCTIONS - Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment
- Provide professional massage and body treatments, in a manner consistent with Halekulani service standards
- Provide all guests with consistent quality service through the entire shift (up to an eight-hour period)
- Able to provide most massage services provided at the Spa
- Adhere to all hotel, spa policies and procedures
- Uphold the Halekulani services and technical standards
- Willing to learn and perform all massages offered at the Spa when training is provided
- Provide professional massage and body treatments (in accordance with accepted industry practices) and consistent manner at Spa
- Provide all guests with consistent Services even when booked by the hour for up to an eight-hour period. Massage durations include: 30 minutes, 60 minutes, 90 minutes
- Perform all treatments according to guest request, spa protocol, with skill, proficiency, and a gracious manner
- Begin treatments at the time appointments are scheduled and perform all services within the time frame established for each massage given
- Exhibit proper use of product while maintaining a clean and safe work environment
- Read and adhere to schedule postings regarding shifts, room assignments, and SpaSoft reservations
- Cooperate with fellow team members, at the Spa and within the various hotel departments
- Practice the Halekulani Groom Standard of appearance throughout during shift
- Attend all mandatory Spa meetings
- Maintain positive relations with all Halekulani and Halepuna department
SUPERVISORY REQUIREMENTS Reports To: Principal Massage Therapist and/or Director of Spa & Wellness
Supervises: None
EDUCATION/EXPERIENCE - High school diploma or equivalent vocational training certificate
- A minimum of 570 hours of training in massage or have current National Certification
LICENSES/CERTIFICATIONS - Certification in CPR
- Hawaii State License for Massage Therapy
KNOWLEDGE, SKILLS, & ABILITIES - Qualified for Swedish, plus one other type of massage (preferably Lomi Lomi, Deep Tissue, or Shiatsu)
- Ability to anticipate guest needs; respond promptly and acknowledge all guests
- Knowledge of hotel events, outlets, and hours of operation
- High organized, detail-oriented, and able to multi-task
- Ability to learn and perform specific massages being offered at Spa when training is provided
- Possesses time management skills
- Personable and interested in general health and wellness
PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift and carry loads up to 40 pounds
- Ability to stand/walk for up to 8 hours throughout work shift
- Maintain stationary position for up 90 minutes throughout each treatment during work shift
- Ability to perform various movements throughout the work areas
WORK ENVIRONMENT - Indoor, air-conditioned environment
- Outdoor, non-air-conditioned environment
- Exposure to variable temperatures
- Variable noise levels
Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Job Tags
Local area, Shift work