Job Description
At Scale, we believe that the next frontier of artificial intelligence is
embodied. The Physical AI team is focused on building general AI that can reason
and act in the physical world. By leveraging Scale’s massive, industry-leading
data infrastructure, we are partnering with frontier labs to build Foundation
Models for Physical AI that will redefine the future of automation.
As a Technical Writer on the Physical AI team, you will create and maintain the
training content that keeps our global operations running. Working closely with
engineers, operators, and regional leads, you’ll turn complex technical
knowledge into clear, structured documentation — and help build the content
practices that ensure consistency as we scale. This is a high-impact role for
someone who is rigorous about quality, quick to ramp on new technical domains,
and excited about contributing to a content infrastructure that spans teams and
regions.
CORE RESPONSIBILITIES
* Create and maintain comprehensive training materials — including guides,
tutorials, SOPs, troubleshooting docs, and certification content — for a
range of audiences including Operators, Technicians, Ops Leads, QMs, and
Engineering teams.
* Become a go-to resource for Robotics and collections systems, developing deep
enough fluency to translate technical complexity into documentation that
non-technical users can act on.
* Identify knowledge gaps across teams and proactively address them with new or
updated content, keeping materials current with evolving tools and processes.
* Work within established content standards and templates to ensure
documentation is consistent, accessible, and ready for use across multiple
regions.
* Support the localization and adaptation of training materials for
international teams, working within i18n frameworks to ensure regional
consistency.
* Partner with engineers, product managers, and operators to gather source
material, validate accuracy, and synthesize complex information into
actionable documentation.
* Assist in the delivery and continuous improvement of onboarding and training
programs.
* Maintain a regular review cadence for existing content, flagging and
resolving accuracy issues and versioning changes as tools and processes
evolve.
Qualifications/Requirements
* 2–4 years of experience in technical writing, ideally in a technology,
robotics, hardware, or operations-heavy environment.
* Proven ability to learn complex technical systems quickly and translate them
into clear documentation for non-technical audiences.
* Experience working within documentation systems, style guides, or content
standards — and a strong instinct for consistency and quality.
* Familiarity with internationalization (i18n) considerations in content
creation — you understand what it means to write for translation and
adaptation across regions.
* Strong cross-functional collaboration skills; you’re comfortable working with
engineers, ops leads, and subject matter experts to extract and validate
information.
* Organized, detail-oriented, and able to manage multiple content workstreams
simultaneously.
- Experience with content management systems and documentation tooling.
- Entrepreneurial mindset — you’re energized by building and are comfortable
navigating ambiguity.
Nice to Have
- Experience in robotics, physical AI, or hardware operations environments.
- Spanish language proficiency.
- Exposure to certification or credentialing program design.
Compensation packages at Scale for eligible roles include base salary, equity,
and benefits. The range displayed on each job posting reflects the minimum and
maximum target for new hire salaries for the position and may be inclusive of
several career levels at Scale; it will be determined during the interview
process based on work location and additional factors, including job-related
skills, experience, qualifications, interview performance, and relevant
education or training. Scale employees in eligible roles are also granted equity
based compensation, subject to Board of Director approval. Your recruiter can
share more about the specific salary range for your preferred location during
the hiring process, and confirm whether the hired role will be eligible for
equity grant. You'll also receive benefits including, but not limited to:
comprehensive health, dental and vision coverage, retirement benefits, a
learning and development stipend, and generous PTO. Additionally, this role may
be eligible for additional benefits such as a commuter stipend.
The base salary range for this full-time position in the location of San
Francisco is:
$134,400—$168,000 USD
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering
candidates for the same role. This allows us to ensure a fair and thorough
evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most
important decisions. Our products provide the high-quality data and full-stack
technologies that power the world's leading models, and help enterprises and
governments build, deploy, and oversee AI applications that deliver real impact.
We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic,
Time Inc., the Government of Qatar, and U.S. government agencies including the
Army and Air Force. We are expanding our team to accelerate the development of
AI applications.
We believe that everyone should be able to bring their whole selves to work,
which is why we are proud to be an inclusive and equal opportunity workplace. We
are committed to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age, citizenship,
marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to
applicants with physical and mental disabilities. If you need assistance and/or
a reasonable accommodation in the application or recruiting process due to a
disability, please contact us at accommodations@scale.com. Please see the United
States Department of Labor's Know Your Rights poster
[
for additional information.
We comply with the United States Department of Labor's Pay Transparency
provision.
PLEASE NOTE: We collect, retain and use personal data for our professional
business purposes, including notifying you of job opportunities that may be of
interest and sharing with our affiliates. We limit the personal data we collect
to that which we believe is appropriate and necessary to manage applicants’
needs, provide our services, and comply with applicable laws. Any information we
collect in connection with your application will be treated in accordance with
our internal policies and programs designed to protect personal data. Please see
our privacy policy [ for additional information.
Job Tags
Full time