Job Description
UX Researcher, Customer & Retail Tech
Job Summary and Mission: The UX Researchers at Starbucks champion the needs and goals of customers and baristas across various Starbucks digital platforms including web, mobile and POS. Employing a variety of research methodologies, UX Researchers bring customer and barista needs to life in the design and development process and leverage methodologies to study user behavior on digital platforms. Using strong collaboration and facilitation skills, UX Researchers influence outcomes and propose well- informed directions for design. This role works cross-functionally with Customers, Baristas, Designers, Product Managers, other research teams, Engineering, and Business Stakeholders to deliver improvements and innovations for Starbucks digital products.
Responsibilities:
• Work closely with the design team to plan and organize user research on generative studies (e.g., in depth interviews, in-person observations, etc.) and evaluative studies (e.g., usability studies, concept tests, etc.).
• Use both qualitative and quantitative data to bring forward new insights that generate product innovations.
• Work with Product Managers and Stakeholders to understand and incorporate business requirements into the research.
• Interpret and communicate results and opportunities in clear, concise, and compelling ways across different audiences and senior levels of leadership.
Summary of Required Experience
• At least 6 years of relevant work experience performing both generative and evaluative research in a fast-paced software development environment.
• Experience with all aspects of the user research lifecycle (scoping research, study design, recruiting, moderation, analysis, reporting, and communicating).
• General understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Applied experience with usability testing, remote testing, unmoderated testing, and survey design.
• An ability to manage work autonomously and multi-task in a changing environment.
• Experience with product roadmapping is a plus but not required.
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