UX/UI Designer Job at Phyton Talent Advisors, New York, NY

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  • Phyton Talent Advisors
  • New York, NY

Job Description

Our client a well known Insurance company is seeking UX/UI Designer in their New York, New York Location!

Key Responsibilities

  • Lead UX/UI design for AI Suitability Assist , including chatbot UI patterns, conversation flows, and response structure
  • Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
  • Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool
  • Translate complex suitability and regulatory content into clear, plain-language, actionable user experience
  • Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
  • Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
  • Apply component-driven design using NYL’s design system and contribute new patterns as needed
  • Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data
  • Support UAT, pilot enhancements, and creation of design documentation for development handoff
  • Design Qualifications Strong interaction design and problem-solving skills, especially for complex or regulated workflows
  • Experience creating customer journey maps, user flows, IA models, conversation maps , and wireframes
  • Proficiency in high-fidelity UI design with attention to accessibility and clarity
  • Understanding of UX principles for responsive web and enterprise tools
  • Ability to collaborate with research and apply insights from qualitative and quantitative feedback
  • Technical Expertise
  • Mastery of Figma and FigJam; familiarity with Adobe Creative Suite
  • Experience designing within platform constraints (CMS, low-code, or enterprise systems)
  • Experience preparing detailed design specs and interaction notes for engineering handoff
  • Basic familiarity with HTML, CSS, and front-end development concepts
  • Working knowledge of Agile product development methodologies (Jira)

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